220-1002 Question #532: Real Exam Question with Answer & Explanation

The correct answer is D: MSRA. MSRA (Microsoft Remote Assistance) is purpose-built for help-desk scenarios: it allows a technician to view and interact with a user's live desktop session while the user remains present and can observe all activity. The connection is encrypted and requires the user's consent, sa

Question

A remote user has reported a suspicious pop-up, and a technician is troubleshooting the user's laptop. The technician needs to connect securely to the computer to view the user's screen and investigate the issue. Which of the following should the technician use?

Options

ASSH
BMSTSC
CSFTP
DMSRA

Explanation

MSRA (Microsoft Remote Assistance) is purpose-built for help-desk scenarios: it allows a technician to view and interact with a user's live desktop session while the user remains present and can observe all activity. The connection is encrypted and requires the user's consent, satisfying both the 'securely' and 'view the user's screen' requirements. SSH (A) is a secure command-line tunnel with no GUI screen sharing. MSTSC (B) is Remote Desktop, which takes over the entire session rather than assisting the current user. SFTP (C) is a secure file-transfer protocol, not a remote viewing tool.

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