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Exams220-1002Questions#328
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220-1002 · Question #328

220-1002 Question #328: Real Exam Question with Answer & Explanation

The correct answer is D: Disconnect the Ethernet cable from the workstation and disable WiFi.. The described behavior - a fake antivirus pop-up with urgent warnings, a countdown timer, and a 'click here to fix' button - is classic scareware (rogue antivirus malware). The immediate priority when identifying an active malware infection is to isolate the machine from the netw

Question

Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot. A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up, counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

Options

  • AResearch the pop-up to see if it is a legitimate malware solution.
  • BClick on the pop-up window to resolve the issue before the time runs out.
  • CSend an email to all staff members warning them of malware on their system.
  • DDisconnect the Ethernet cable from the workstation and disable WiFi.

Explanation

The described behavior - a fake antivirus pop-up with urgent warnings, a countdown timer, and a 'click here to fix' button - is classic scareware (rogue antivirus malware). The immediate priority when identifying an active malware infection is to isolate the machine from the network by disconnecting the Ethernet cable and disabling WiFi. This prevents the malware from communicating with command-and-control (C2) servers, exfiltrating data, or spreading to other network hosts. Clicking the pop-up (B) would likely install additional malware or lead to a fraudulent payment page. Sending a warning email (C) should come after containment. Researching the pop-up (A) is a secondary step; network isolation must happen first.

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