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210-065 · Question #312

Refer to the exhibit. When a user cannot log into the Cisco Jabber client, the log file from a Windows Jabber client on an internal network is shown. Which SRV must the DNS administrator create to…

The correct answer is A. _collab-edge. The _collab-edge SRV record is required for Cisco Jabber to discover the Expressway-E server for Mobile and Remote Access, and its absence causes login failure as shown in the exhibit log.

Troubleshooting Conferencing

Question

Refer to the exhibit. When a user cannot log into the Cisco Jabber client, the log file from a Windows Jabber client on an internal network is shown. Which SRV must the DNS administrator create to resolve the problem?

Exhibit

210-065 question #312 exhibit

Options

  • A_collab-edge
  • B_cisco-uds
  • C_sip
  • D_sips

How the community answered

(42 responses)
  • A
    79% (33)
  • B
    12% (5)
  • C
    2% (1)
  • D
    7% (3)

Why each option

The _collab-edge SRV record is required for Cisco Jabber to discover the Expressway-E server for Mobile and Remote Access, and its absence causes login failure as shown in the exhibit log.

A_collab-edgeCorrect

During automated service discovery, Cisco Jabber queries DNS for the _collab-edge._tls SRV record to locate the Expressway-E edge server used for MRA authentication. When this record is missing, Jabber cannot resolve the edge path and fails to complete login, which is the failure visible in the exhibit log file from the Windows client.

B_cisco-uds

_cisco-uds is used for internal UDS-based service discovery, but the exhibit log shows the failure is specifically related to the _collab-edge lookup, not a UDS resolution failure.

C_sip

_sip is a generic SRV record for SIP service location and is not part of Cisco Jabber's specific automated service discovery process.

D_sips

_sips is used for secure SIP service location in generic SIP environments and is not consumed by Cisco Jabber's login or service discovery workflow.

Concept tested: Cisco Jabber DNS SRV _collab-edge record for MRA discovery

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_1/cjab_b_planning-guide-cisco-jabber-121/cjab_b_planning-guide-cisco-jabber-121_chapter_0110.html

Topics

#Jabber#DNS SRV#_collab-edge#login troubleshooting

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