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210-065 · Question #131

A user is unable to make a video call from an endpoint that is registered to the Cisco VCS. To isolate the cause, which two menu choices should the user check first? (Choose two.)

The correct answer is C. Status > Search History F. Status > Event Log. When a video call fails on Cisco VCS, checking the Search History and Event Log provides the most immediate diagnostic information about routing failures and system errors.

Troubleshooting Conferencing

Question

A user is unable to make a video call from an endpoint that is registered to the Cisco VCS. To isolate the cause, which two menu choices should the user check first? (Choose two.)

Options

  • AConfiguration > Call Policy
  • BStatus > Registrations
  • CStatus > Search History
  • DStatus > System Information
  • EConfiguration > Dial Plan > Search Rules
  • FStatus > Event Log

How the community answered

(29 responses)
  • A
    7% (2)
  • B
    3% (1)
  • C
    79% (23)
  • E
    10% (3)

Why each option

When a video call fails on Cisco VCS, checking the Search History and Event Log provides the most immediate diagnostic information about routing failures and system errors.

AConfiguration > Call Policy

Configuration > Call Policy defines rules for allowing or blocking calls and is a configuration item, not a live diagnostic status view.

BStatus > Registrations

Status > Registrations confirms whether an endpoint is registered but does not explain why a specific call attempt failed.

CStatus > Search HistoryCorrect

Status > Search History shows the dial plan search results for recent call attempts, revealing whether the VCS found a matching route or the specific reason a call was rejected. This directly exposes misconfigured search rules or missing dial plan entries that prevent a call from completing.

DStatus > System Information

Status > System Information provides general hardware and software details about the VCS appliance, which is not useful for diagnosing a specific call failure.

EConfiguration > Dial Plan > Search Rules

Configuration > Dial Plan > Search Rules is where search rules are configured, not where call attempt results or routing errors are displayed.

FStatus > Event LogCorrect

Status > Event Log records a chronological list of all system-level events and error messages, capturing failure codes generated during a failed call attempt in real time. It is the primary tool for identifying errors that occur during call setup.

Concept tested: Cisco VCS call failure troubleshooting using status menus

Source: https://www.cisco.com/c/en/us/td/docs/telepresence/infrastructure/vcs/admin_guide/Cisco_VCS_Administrator_Guide-X8-1.html

Topics

#VCS registration#search history#event log#call failure isolation

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