210-065 Question #132: Real Exam Question with Answer & Explanation

The correct answer is C: TMS > Ignore ticket type for this system. Cisco TMS allows administrators to suppress recurring expected tickets for a specific system using the 'Ignore ticket type for this system' option.

Question

An engineer is consistently seeing tickets in the Cisco TMS that are generated when a video endpoint is powered off each day. Which menu path allows the engineer to prevent this type of ticket from being created?

Options

ATMS > Clear this ticket
BTMS > Acknowledge ticket
CTMS > Ignore ticket type for this system
DTMS > Ticket management
ETMS > Manage ticket error levels

Explanation

Cisco TMS allows administrators to suppress recurring expected tickets for a specific system using the 'Ignore ticket type for this system' option.

Common mistakes.

A. 'Clear this ticket' removes an existing ticket from the queue but does not prevent the same ticket type from being created again in the future.
B. 'Acknowledge ticket' marks a ticket as reviewed but does not stop future tickets of the same type from being generated for that system.
D. 'Ticket management' is a broader administrative menu area and does not provide a per-system, per-ticket-type suppression option.
E. 'Manage ticket error levels' adjusts the severity classification of ticket types globally across TMS, not the generation of tickets for a specific individual system.

Concept tested. Cisco TMS per-system ticket type suppression

Reference. https://www.cisco.com/c/en/us/td/docs/telepresence/infrastructure/tms/admin_guide/Cisco_TMS_Administrator_Guide.html

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