An engineer is consistently seeing tickets in the Cisco TMS that are generated when a video endpoint is powered off each day. Which menu path allows the engineer to prevent this type of ticket from…

'Clear this ticket' removes an existing ticket from the queue but does not prevent the same ticket type from being created again in the future.

'Acknowledge ticket' marks a ticket as reviewed but does not stop future tickets of the same type from being generated for that system.

The 'Ignore ticket type for this system' option instructs Cisco TMS to stop generating that category of ticket for the specific endpoint going forward. This is the correct approach when a recurring, expected event such as a daily power-off generates noise tickets, as it suppresses only that ticket type for that device without affecting other systems or other ticket categories.

'Ticket management' is a broader administrative menu area and does not provide a per-system, per-ticket-type suppression option.

'Manage ticket error levels' adjusts the severity classification of ticket types globally across TMS, not the generation of tickets for a specific individual system.