210-060 · Question #9
A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified…
The correct answer is C. Call Forward and Pickup Settings > Forward All > Select voice mail check box. To unconditionally forward all calls to voicemail, the Forward All setting must be enabled on the Directory Number configuration page in Cisco Unified Communications Manager.
Question
A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page?
Options
- ACall Forward and Pickup Settings > Forward No Coverage External > Select voice mail check
- BCall Forward and Pickup Settings > Forward Busy External > Select voice mail check box
- CCall Forward and Pickup Settings > Forward All > Select voice mail check box
- DCall Forward and Pickup Settings > Forward Unregistered External > Select voice mail check
How the community answered
(26 responses)- A8% (2)
- B4% (1)
- C88% (23)
Why each option
To unconditionally forward all calls to voicemail, the Forward All setting must be enabled on the Directory Number configuration page in Cisco Unified Communications Manager.
Forward No Coverage External only applies when no coverage path is defined, not unconditionally for all calls.
Forward Busy External only redirects calls when the line is already in use, not all incoming calls.
The 'Forward All' option redirects every inbound call to the destination configured, regardless of phone state. Selecting the voice mail check box sets the destination to the user's voicemail pilot number automatically. This is the correct choice because the user wants ALL calls forwarded, not just those meeting a conditional state like busy or unregistered.
Forward Unregistered External only applies when the phone is not registered with Cisco Unified Communications Manager, not for all calls.
Concept tested: Cisco UCM Directory Number Call Forward All configuration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100111.html
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