Use the exhibits below to answer the question. What two issues could be causing the Cisco Jabber failure shown in the exhibit? (Choose two)

The correct answer is B. IM & Presence server is down D. IP or DNS name resolution issue. The error message shown in Jabber is "Cannot communicate with the server" which points us to a connectivity issue with IP/DNS or the server is down. All other answer choices would result in a login failure, not communication error.

Users, Mobility, and Presence

Question

Exhibits

Options

AIncorrect username and password
BIM & Presence server is down
CUser is not associated with the device
DIP or DNS name resolution issue
ECSF Device is not registered.
FIP Phone DN not associated with the user

How the community answered

(26 responses)

A
4% (1)
B
77% (20)
C
12% (3)
E
4% (1)
F
4% (1)

Explanation

The error message shown in Jabber is "Cannot communicate with the server" which points us to a connectivity issue with IP/DNS or the server is down. All other answer choices would result in a login failure, not communication error.

Topics

#Cisco Jabber#IM&P server#DNS resolution#Jabber troubleshooting

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