210-060 Question #89: Real Exam Question with Answer & Explanation

The correct answer is A: enhances productivity by using availability awareness and reduce communications delays. Cisco Unified IM and Presence Service primarily delivers availability awareness, messaging productivity, and enterprise IM features like persistent and group chat.

Question

Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.)

Options

Aenhances productivity by using availability awareness and reduce communications delays
Bprovides Enterprise IM capabilities, such as persistent chat, group chat, and IM history
Cprovides and streamlines enterprise audio and video communications
Denhances communications by providing multipoint conference capabilities
Esupports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols

Explanation

Cisco Unified IM and Presence Service primarily delivers availability awareness, messaging productivity, and enterprise IM features like persistent and group chat.

Common mistakes.

C. Audio and video communications are handled by Cisco Unified Communications Manager and associated endpoints, not by the IM and Presence Service.
D. Multipoint conferencing is a feature of Cisco Unified Communications Manager and dedicated conferencing bridges, not a function of IM and Presence.
E. Cisco IM and Presence natively uses XMPP and supports SIP/SIMPLE for federation, but H.323 is a voice/video signaling protocol unrelated to IM and Presence functionality.

Concept tested. Cisco Unified IM and Presence Service business benefits

Reference. https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-im-presence-service/index.html

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