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210-060 · Question #157

The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that they document any malfunctioning. Employees…

The correct answer is C. Report a problem. Cisco Jabber for Windows includes a built-in 'Report a problem' option that allows end users to submit diagnostic information about malfunctioning features directly to administrators.

Users, Mobility, and Presence

Question

The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that they document any malfunctioning. Employees must navigate to which Cisco Jabber for Windows menu to report functionality issues?

Options

  • AOptions
  • BShow docked window
  • CReport a problem
  • DShow connection status
  • EShow error notifications

How the community answered

(34 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    88% (30)
  • E
    3% (1)

Why each option

Cisco Jabber for Windows includes a built-in 'Report a problem' option that allows end users to submit diagnostic information about malfunctioning features directly to administrators.

AOptions

The Options menu is used to configure Jabber client settings and preferences, not to submit problem reports.

BShow docked window

Show docked window controls the display mode of the Jabber window and has no reporting functionality.

CReport a problemCorrect

The 'Report a problem' menu item in Cisco Jabber for Windows is the dedicated function for users to report issues. It collects logs and diagnostic data and packages them for administrator review. This is the correct and intended workflow for documenting client-side malfunctions.

DShow connection status

Show connection status displays the current state of the client's server connections but does not provide a mechanism to report problems.

EShow error notifications

Show error notifications displays alerts that have already occurred but does not allow the user to actively submit a problem report.

Concept tested: Cisco Jabber for Windows problem reporting feature

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/CJAB_BK_D6F6C4E5_00_cisco-jabber-windows-user-guide-120.html

Topics

#Cisco Jabber#IM and Presence#reporting issues#client navigation

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