210-060 · Question #157
The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that they document any malfunctioning. Employees…
The correct answer is C. Report a problem. Cisco Jabber for Windows includes a built-in 'Report a problem' option that allows end users to submit diagnostic information about malfunctioning features directly to administrators.
Question
The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the company. An email was sent to all employees requesting that they document any malfunctioning. Employees must navigate to which Cisco Jabber for Windows menu to report functionality issues?
Options
- AOptions
- BShow docked window
- CReport a problem
- DShow connection status
- EShow error notifications
How the community answered
(34 responses)- A6% (2)
- B3% (1)
- C88% (30)
- E3% (1)
Why each option
Cisco Jabber for Windows includes a built-in 'Report a problem' option that allows end users to submit diagnostic information about malfunctioning features directly to administrators.
The Options menu is used to configure Jabber client settings and preferences, not to submit problem reports.
Show docked window controls the display mode of the Jabber window and has no reporting functionality.
The 'Report a problem' menu item in Cisco Jabber for Windows is the dedicated function for users to report issues. It collects logs and diagnostic data and packages them for administrator review. This is the correct and intended workflow for documenting client-side malfunctions.
Show connection status displays the current state of the client's server connections but does not provide a mechanism to report problems.
Show error notifications displays alerts that have already occurred but does not allow the user to actively submit a problem report.
Concept tested: Cisco Jabber for Windows problem reporting feature
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/CJAB_BK_D6F6C4E5_00_cisco-jabber-windows-user-guide-120.html
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