Users report that no phone numbers are listed in the corporate directory, but the employee names are listed. Which option must be verified in Cisco Unified Communications Manager Administration to…

The primary extension setting designates a user's main line appearance for services such as single number reach, but it does not populate the Telephone Number field that the corporate directory reads from.

Listing phones as controlled devices associates hardware to a user account for features such as Extension Mobility, but this association does not affect what the corporate directory displays for the user's phone number.

Associating a user with a directory number links the DN to the user record for call routing and user-device pairing purposes, but the corporate directory reads from the dedicated Telephone Number field, not from this DN association.

CUCM's built-in corporate directory service reads phone number data from the Telephone Number field on the End User configuration page, which is distinct from the directory number (DN) assigned to a device. If this field is left blank, directory lookups return the user's name with no associated number. Populating the Telephone Number field with the correct value ensures it appears in corporate directory search results.