210-060 · Question #104
A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?
The correct answer is C. Have field technician select the Settings button on phone, then dial * * # * *. On a Cisco 7965 IP phone, pressing the Settings button and then entering the sequence # triggers a factory reset, clearing the stored configuration and forcing the phone to request a new IP address from DHCP.
Question
A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?
Options
- AHave field technician select the Settings button on phone, then dial # # * * *
- BHave field technician select the Settings button on phone, then dial # # * # #
- CHave field technician select the Settings button on phone, then dial * * # * *
- DHave field technician select the Settings button on phone, then dial * * # # #
How the community answered
(31 responses)- A3% (1)
- B3% (1)
- C94% (29)
Why each option
On a Cisco 7965 IP phone, pressing the Settings button and then entering the sequence * * # * * triggers a factory reset, clearing the stored configuration and forcing the phone to request a new IP address from DHCP.
The sequence # # * * * is not the valid factory reset key sequence for the Cisco 7965 IP phone and will not trigger a reset.
The sequence # # * # # is not the valid factory reset key sequence for the Cisco 7965 IP phone and will not clear the network configuration.
The documented factory reset key sequence for the Cisco 7965 IP phone is to press the Settings button followed by * * # * *. This clears the phone's stored network and configuration data, causing it to send a DHCP Discover broadcast to obtain a new IP address and re-register with CUCM. This procedure is the correct method when a phone needs to be rediscovered on the network from scratch.
The sequence * * # # # is not the valid factory reset key sequence for the Cisco 7965 IP phone and will not cause it to release and renew its IP address.
Concept tested: Cisco 7965 IP phone factory reset keypad procedure
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7965_7945/7_1/english/user_guide/7965_ug71.html
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