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210-060 · Question #105

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?

The correct answer is A. Cisco Quality Report Tool. The Cisco Quality Report Tool (QRT) is a softkey-based feature on IP phones that lets end users submit real-time quality problem reports directly to administrators.

Maintenance and Troubleshooting

Question

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?

Options

  • ACisco Quality Report Tool
  • BSystem Log Management
  • CCisco CDR Analysis and Reporting
  • DCisco JTAPI

How the community answered

(36 responses)
  • A
    92% (33)
  • B
    6% (2)
  • C
    3% (1)

Why each option

The Cisco Quality Report Tool (QRT) is a softkey-based feature on IP phones that lets end users submit real-time quality problem reports directly to administrators.

ACisco Quality Report ToolCorrect

The Cisco Quality Report Tool (QRT) is a phone-side feature that adds a softkey to Cisco IP phones, allowing end users to press it and immediately log a quality issue (such as poor audio or dropped calls) that is sent to the administrator. It integrates with CUCM and captures call quality data at the moment the user experiences the problem, making it the correct tool for end-user-initiated problem notification.

BSystem Log Management

System Log Management captures server-side syslog events and is not a mechanism for end users to proactively report phone issues.

CCisco CDR Analysis and Reporting

Cisco CDR Analysis and Reporting analyzes historical call detail records for billing and reporting purposes, not real-time user-initiated quality reporting.

DCisco JTAPI

Cisco JTAPI is a Java-based telephony API used by developers to integrate third-party applications with CUCM, not a user-facing reporting tool.

Concept tested: Cisco Quality Report Tool (QRT) end-user reporting

Source: https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/cisco-unified-communications-manager-callmanager/18324-qrt.html

Topics

#QRT#quality reporting#phone features#troubleshooting tools

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