210-060 · Question #105
An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
The correct answer is A. Cisco Quality Report Tool. The Cisco Quality Report Tool (QRT) is a softkey-based feature on IP phones that lets end users submit real-time quality problem reports directly to administrators.
Question
An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
Options
- ACisco Quality Report Tool
- BSystem Log Management
- CCisco CDR Analysis and Reporting
- DCisco JTAPI
How the community answered
(36 responses)- A92% (33)
- B6% (2)
- C3% (1)
Why each option
The Cisco Quality Report Tool (QRT) is a softkey-based feature on IP phones that lets end users submit real-time quality problem reports directly to administrators.
The Cisco Quality Report Tool (QRT) is a phone-side feature that adds a softkey to Cisco IP phones, allowing end users to press it and immediately log a quality issue (such as poor audio or dropped calls) that is sent to the administrator. It integrates with CUCM and captures call quality data at the moment the user experiences the problem, making it the correct tool for end-user-initiated problem notification.
System Log Management captures server-side syslog events and is not a mechanism for end users to proactively report phone issues.
Cisco CDR Analysis and Reporting analyzes historical call detail records for billing and reporting purposes, not real-time user-initiated quality reporting.
Cisco JTAPI is a Java-based telephony API used by developers to integrate third-party applications with CUCM, not a user-facing reporting tool.
Concept tested: Cisco Quality Report Tool (QRT) end-user reporting
Source: https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/cisco-unified-communications-manager-callmanager/18324-qrt.html
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