Which two tasks can help you gather relevant facts when you troubleshoot a network problem? (Choose two)

Eliminating known issues is a step in narrowing down possibilities, not a direct method for gathering new facts about the current problem.

Defining the problem in terms of symptoms and causes helps to structure the troubleshooting process and guides the collection of specific, relevant information.

Asking users provides symptom information, which is part of defining the problem, but it is less about gathering technical data than option E.

Changing a setting and analyzing results is a method for testing hypotheses, not for initial fact-gathering.

Collecting technical data from network management systems and logging servers provides factual insights into device status, performance, and events, which are crucial for problem diagnosis.