You are the CRM administrator of a new project to revitalize the lead Assignment manager rules to ensure the proper sales salesperson is getting assigned based on new geographies and current…

Question

Options

• AAssignment Criteria
• BBusiness Objects
• CResources
• DSchedules
• EAttributes
• FDynamic Assignment

• A
  75% (30)
• B
  5% (2)
• D
  13% (5)
• F
  8% (3)

Explanation

A: Leads can be automatically assigned through Assignment Manager by associating assignment criteria to assignment rules. An assignment rule can have one or more assignment criteria. For example, all leads lower than a certain deal size, and for a specific product are all assigned to a specific Partner resource. Another example of creating an assignment rule might be if you want all leads that are generated based on a specific campaign, such as a CEO round table discussion event, assigned to a specific salesperson. C, E: You can specify assignment rules and rule sets for assignment of resource candidate objects to the lead work object. Assignment Manager uses rules to evaluate and recommend candidate assignments for your specified lead work objects. Assignment rules are created using work objects, candidate objects, attributes, and conditions. You can use multiple types of assignment rules and rule sets for assignment of candidate objects, such as rank, qualification status, and resources, to the lead work object. For example, you can specify the assignment rule that assigns resources to sales leads by assigning individual sales resources that meet the rule criteria.

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