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010-151 · Question #94

What are two common steps to troubleshooting a rack server with unrecognized or memory errors? (Choose two.)

The correct answer is A. Ensure DIMMs are installed in correct slots D. Reseat DIMMs. When a rack server fails to recognize DIMMs or reports memory errors, the two most targeted first steps are confirming correct slot population and physically reseating the modules.

Cisco Data Center System Devices Troubleshooting

Question

What are two common steps to troubleshooting a rack server with unrecognized or memory errors? (Choose two.)

Options

  • AEnsure DIMMs are installed in correct slots
  • BCheck CPU sockets for bent pins
  • CCheck that the AC power cord is OK
  • DReseat DIMMs
  • ECheck the front I/O cable connection to the motherboard

How the community answered

(42 responses)
  • A
    74% (31)
  • B
    7% (3)
  • C
    17% (7)
  • E
    2% (1)

Why each option

When a rack server fails to recognize DIMMs or reports memory errors, the two most targeted first steps are confirming correct slot population and physically reseating the modules.

AEnsure DIMMs are installed in correct slotsCorrect

Server memory controllers require DIMMs to be populated in specific slots to match the required channel or rank configuration; installing them in incorrect slots causes the memory to be undetected or to generate errors during POST.

BCheck CPU sockets for bent pins

Bent CPU socket pins can cause processor or platform initialization failures, but they are not a primary cause of memory-specific recognition errors and are not a common first troubleshooting step for DIMM issues.

CCheck that the AC power cord is OK

A faulty AC power cord would prevent the server from powering on entirely rather than producing memory detection or memory error symptoms.

DReseat DIMMsCorrect

Reseating DIMMs clears surface oxidation and reestablishes firm electrical contact between the gold-edge connector and the DIMM slot, which resolves a large proportion of intermittent and persistent memory recognition failures.

ECheck the front I/O cable connection to the motherboard

The front I/O cable connects panel indicators and buttons to the motherboard and has no electrical relationship to memory slots or DIMM detection.

Concept tested: DIMM troubleshooting slot placement and reseating procedure

Source: https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-c-series-rack-servers/200538-Troubleshoot-Memory-DIMM-Issues-on-Cisco.html

Topics

#DIMM troubleshooting#memory errors#rack server#server maintenance

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