010-151 · Question #94
What are two common steps to troubleshooting a rack server with unrecognized or memory errors? (Choose two.)
The correct answer is A. Ensure DIMMs are installed in correct slots D. Reseat DIMMs. When a rack server fails to recognize DIMMs or reports memory errors, the two most targeted first steps are confirming correct slot population and physically reseating the modules.
Question
What are two common steps to troubleshooting a rack server with unrecognized or memory errors? (Choose two.)
Options
- AEnsure DIMMs are installed in correct slots
- BCheck CPU sockets for bent pins
- CCheck that the AC power cord is OK
- DReseat DIMMs
- ECheck the front I/O cable connection to the motherboard
How the community answered
(42 responses)- A74% (31)
- B7% (3)
- C17% (7)
- E2% (1)
Why each option
When a rack server fails to recognize DIMMs or reports memory errors, the two most targeted first steps are confirming correct slot population and physically reseating the modules.
Server memory controllers require DIMMs to be populated in specific slots to match the required channel or rank configuration; installing them in incorrect slots causes the memory to be undetected or to generate errors during POST.
Bent CPU socket pins can cause processor or platform initialization failures, but they are not a primary cause of memory-specific recognition errors and are not a common first troubleshooting step for DIMM issues.
A faulty AC power cord would prevent the server from powering on entirely rather than producing memory detection or memory error symptoms.
Reseating DIMMs clears surface oxidation and reestablishes firm electrical contact between the gold-edge connector and the DIMM slot, which resolves a large proportion of intermittent and persistent memory recognition failures.
The front I/O cable connects panel indicators and buttons to the motherboard and has no electrical relationship to memory slots or DIMM detection.
Concept tested: DIMM troubleshooting slot placement and reseating procedure
Source: https://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-c-series-rack-servers/200538-Troubleshoot-Memory-DIMM-Issues-on-Cisco.html
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