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SVC-19A · Question #41

Drag and Drop Question Drag the customer statement to its corresponding response. To make a correction, drag the statement you want to use on top of the statement you want to replace. Answer:

The correct answer is My iPad will not power on. : What were you doing with your iPad when you last used it?; I have never used a Mac. : What type of experience have you had with computers?; I am looking for a new printer. : What types of things are you going to be printing?; I require a very fast computer. : What types of things do you do on the computer?. You've hit your limit · resets 5:20am (America/New_York)

Communication and Documentation

Question

Drag and Drop Question Drag the customer statement to its corresponding response. To make a correction, drag the statement you want to use on top of the statement you want to replace. Answer:

Exhibits

SVC-19A question #41 exhibit 1
SVC-19A question #41 exhibit 2

Answer Area

Drag items

I am looking for a new printer.I require a very fast computer.My iPad will not power on.I have never used a Mac.What were you doing with your iPad when you last used it?What type of experience have you had with computers?What types of things are you going to be printing?What types of things do you do on the computer?

Correct arrangement

  • My iPad will not power on. : What were you doing with your iPad when you last used it?
  • I have never used a Mac. : What type of experience have you had with computers?
  • I am looking for a new printer. : What types of things are you going to be printing?
  • I require a very fast computer. : What types of things do you do on the computer?

Explanation

You've hit your limit · resets 5:20am (America/New_York)

Topics

#customer communication#response matching#customer interaction

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