Drag and Drop Question Drag the statement to its corresponding customer experience skill. To make a correction, drag the statement you want to use on top of the statement you want to replace. Answer:

The correct answer is "I would like to make sure I understand correctly."; "You are right. You have made several purchases."; "I am sorry to hear that."; "I will call you with a specific time for you to pick up your device.". You've hit your limit · resets 5:20am (America/New_York)

Customer Experience

Question

Exhibits

Answer Area

Drag items

"I am sorry to hear that.""I will call you with a specific time for you to pick up your device.""I would like to make sure I understand correctly.""You are right. You have made several purchases."

Correct arrangement

"I would like to make sure I understand correctly."
"You are right. You have made several purchases."
"I am sorry to hear that."
"I will call you with a specific time for you to pick up your device."

Explanation

You've hit your limit · resets 5:20am (America/New_York)

Topics

#customer experience skills#skill identification#service skills

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