A user is unable to log in to a database-driven application that is hosted on a server. The server is also configured to be a file server. Which of the following should the technician perform FIRST when troubleshooting the issue?

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B. QUESTION 9the administrators about any recent changes. According to the CompTIA troubleshooting methodology, the very first step is to identify the problem by gathering information, including asking administrators about recent changes to the environment. Recent changes such as patches, configuration updates, or new software installations are a common root cause of sudden failures. Establishing this information before theorizing ensures troubleshooting is grounded in actual events rather than assumptions.

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A. Establish a theory of why the server is malfunctioning. Establishing a theory of probable cause is step two in the CompTIA troubleshooting model and can only be done effectively after the problem has been fully identified.

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C. Perform a full backup on the server and the user's workstation. Performing a full backup is a precautionary maintenance task, not a diagnostic step, and does not help identify the cause of the login failure.

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D. Perform a database backup on the server. Performing a database backup is a data protection task unrelated to diagnosing why a user cannot log in to an application.

A user is unable to log in to a database-driven application that is hosted on a server. The server is also configured to be a file server. Which of the following should the technician perform FIRST…

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