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SK0-004 · Question #912

An administrator has attached an old SCSI JBOD to a server to recover archival data. However, the array will not mount to the server. Which of the following should the administrator check FIRST?

The correct answer is B. Disk drivers are not installed on the server. When an old SCSI JBOD will not mount on a server, the first check should be whether the required SCSI disk drivers are installed, as the OS cannot recognize or mount the device without them.

Troubleshooting

Question

An administrator has attached an old SCSI JBOD to a server to recover archival data. However, the array will not mount to the server. Which of the following should the administrator check FIRST?

Options

  • ATerminators are installed on the controller card and the array.
  • BDisk drivers are not installed on the server.
  • CSCSI BIOS needs to be updates.
  • DTerminators are installed on each hard drive.

How the community answered

(58 responses)
  • A
    14% (8)
  • B
    74% (43)
  • C
    5% (3)
  • D
    7% (4)

Why each option

When an old SCSI JBOD will not mount on a server, the first check should be whether the required SCSI disk drivers are installed, as the OS cannot recognize or mount the device without them.

ATerminators are installed on the controller card and the array.

While SCSI bus termination is important for signal integrity, it is a hardware-level check that should follow confirming the OS can even detect the device via installed drivers.

BDisk drivers are not installed on the server.Correct

Without the correct SCSI host bus adapter (HBA) or disk drivers installed on the server, the operating system has no means to enumerate, communicate with, or mount the JBOD array. Driver verification is the foundational first step in hardware troubleshooting because all other checks are irrelevant if the OS cannot see the device.

CSCSI BIOS needs to be updates.

Updating the SCSI BIOS is a corrective action that may be needed in edge cases, but it is not the first diagnostic step and is less likely to be the root cause than missing drivers.

DTerminators are installed on each hard drive.

In SCSI architecture, terminators are placed at the physical ends of the bus chain - not on each individual drive; installing terminators on every drive would actually disrupt bus signaling.

Concept tested: SCSI JBOD driver installation and troubleshooting order

Source: https://learn.microsoft.com/en-us/windows-hardware/drivers/storage/introduction-to-storage-drivers

Topics

#SCSI#JBOD#device drivers#storage troubleshooting

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