SK0-004 · Question #819
Users report print jobs are not printing off several different network printers. Which of the following should be checked FIRST?
The correct answer is C. Spooler service on the print server. Multiple printers failing points to a centralized failure, and the Print Spooler service on the print server is the single component managing all queued print jobs across the network.
Question
Users report print jobs are not printing off several different network printers. Which of the following should be checked FIRST?
Options
- APermissions on the printers
- BLocal print server on the workstations
- CSpooler service on the print server
- DNetlogon service on the print server
How the community answered
(28 responses)- B4% (1)
- C89% (25)
- D7% (2)
Why each option
Multiple printers failing points to a centralized failure, and the Print Spooler service on the print server is the single component managing all queued print jobs across the network.
Permission issues would typically restrict specific users or specific printers, not cause all print jobs across multiple different printers to fail at once.
A problem with the local (client-side) spooler on a workstation would affect only that single workstation, not multiple users printing to several different printers.
The Print Spooler service on the print server manages and queues all print jobs sent to network printers. If this service is stopped or has crashed, print jobs across all connected printers will fail simultaneously, matching the symptom of several different printers being affected. Restarting the spooler is the fastest, highest-impact first diagnostic step before investigating more granular issues.
The Netlogon service handles domain authentication and secure channel setup, not print job processing or printer queue management.
Concept tested: Print Spooler service as central print failure point
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/print-spooler-service-overview
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