SK0-004 · Question #742
A technician is troubleshooting a blade server with correctable memory errors on only one DIMM. Which of the following troubleshooting steps should the technician take FIRST?
The correct answer is A. Replace the suspected failed DIMM with a new DIMM. When a specific DIMM is identified as the source of correctable memory errors, replacing that DIMM directly is the most efficient first troubleshooting step.
Question
A technician is troubleshooting a blade server with correctable memory errors on only one DIMM. Which of the following troubleshooting steps should the technician take FIRST?
Options
- AReplace the suspected failed DIMM with a new DIMM
- BSwap locations of the DIMM with a known-good DIMM
- CReplace all the DIMMs in the suspect bank of memory
- DApply all OS and applications software patches
How the community answered
(47 responses)- A85% (40)
- B4% (2)
- C2% (1)
- D9% (4)
Why each option
When a specific DIMM is identified as the source of correctable memory errors, replacing that DIMM directly is the most efficient first troubleshooting step.
Correctable memory errors logged against a single identified DIMM indicate that module is the likely faulty component. Replacing the suspected DIMM with a known-good module directly addresses the identified hardware fault and confirms whether the errors were caused by that specific module. This follows hardware troubleshooting methodology where the most directly implicated component is replaced first before performing more disruptive or extensive actions.
Swapping the DIMM to another slot helps isolate whether the fault is in the slot or the module, but since a specific DIMM is already identified as the error source, direct replacement is more efficient.
Replacing all DIMMs in the bank is excessive and costly when only one specific DIMM has been identified as faulty.
Applying OS and application software patches addresses software-level issues and has no bearing on hardware memory errors occurring at the DIMM level.
Concept tested: Hardware memory error isolation and DIMM replacement
Source: https://learn.microsoft.com/en-us/windows-server/administration/performance-tuning/hardware/memory
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