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SK0-004 · Question #699

A systems administrator recently added more memory to a database server. A week later, end users were reporting memory errors when running large queries, even though these queries worked before…

The correct answer is D. Adjust memory size in the BIOS. After adding RAM, the BIOS may not be configured to recognize or allocate the new memory correctly, causing errors even though the hardware is present.

Troubleshooting

Question

A systems administrator recently added more memory to a database server. A week later, end users were reporting memory errors when running large queries, even though these queries worked before. Which of the following should the systems administrator do FIRST to troubleshoot this issue?

Options

  • AReseat the memory module.
  • BIncrease the amount of virtual memory.
  • CCheck the hard drive errors.
  • DAdjust memory size in the BIOS.

How the community answered

(39 responses)
  • A
    15% (6)
  • B
    5% (2)
  • C
    5% (2)
  • D
    74% (29)

Why each option

After adding RAM, the BIOS may not be configured to recognize or allocate the new memory correctly, causing errors even though the hardware is present.

AReseat the memory module.

Reseating the module addresses physical seating issues, but errors that only appear under load on large queries suggest a configuration problem rather than a loose module.

BIncrease the amount of virtual memory.

Increasing virtual memory uses disk space as a substitute for RAM and does not resolve errors caused by the OS failing to properly recognize newly installed physical memory.

CCheck the hard drive errors.

Hard drive errors are unrelated to memory errors triggered during large in-memory database queries.

DAdjust memory size in the BIOS.Correct

When new memory is installed, the BIOS may require adjustment to recognize the full amount of installed RAM, configure memory remapping, or enable settings like memory hole remapping that allow the OS to address all installed modules. Without this configuration, the system may not properly expose the new memory to the OS, causing errors under high memory demand. Adjusting memory settings in BIOS is the correct first step before escalating to other causes.

Concept tested: BIOS memory configuration after hardware upgrade

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/ram-not-recognized

Topics

#memory troubleshooting#BIOS memory settings#RAM errors#memory configuration

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