SK0-004 · Question #58
A server in a small company functions as a print server. Suddenly it stops sending print jobs to the printers. A technician verifies that the printers are working correctly. Additionally, the print…
The correct answer is D. The server's hard drive is out of space. The Windows print spooler writes job data as temporary files to the hard drive before forwarding to printers, so a full disk prevents any new spool files from being created and halts all print processing.
Question
A server in a small company functions as a print server. Suddenly it stops sending print jobs to the printers. A technician verifies that the printers are working correctly. Additionally, the print spooler had been restarted and is running on the server, it is accessible from workstations, and it shows as being ready to accept print jobs. Which of the following has MOST likely caused the print server to stop processing print jobs?
Options
- AThe print quota has been exceeded.
- BThe server needs an updated print driver.
- CThe server needs pooling enabled.
- DThe server's hard drive is out of space.
How the community answered
(25 responses)- A4% (1)
- B8% (2)
- C4% (1)
- D84% (21)
Why each option
The Windows print spooler writes job data as temporary files to the hard drive before forwarding to printers, so a full disk prevents any new spool files from being created and halts all print processing.
Print quotas restrict per-user print volume but would not simultaneously block all jobs from all users on the server.
An outdated or missing print driver typically causes formatting errors or failed driver installation, not a complete server-wide halt of all job processing.
Printer pooling distributes jobs across multiple identical printers for load balancing, and its absence does not prevent the spooler from processing jobs to a single printer.
The print spooler stores pending jobs as files in %SystemRoot%\System32\spool\PRINTERS on the server's local disk. When that disk is completely full, the spooler cannot write any new spool files, causing all incoming print jobs to fail silently even though the spooler service reports as running and accessible from workstations.
Concept tested: Print spooler dependency on available disk space
Source: https://learn.microsoft.com/en-us/windows-server/printing/print-and-document-services-overview
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