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SK0-004 · Question #51

A technician is experiencing overheating on a rack mounted server. After powering off and removing the cover of the server, a large amount of dust is noticed on one of the fans. After cleaning out…

The correct answer is D. Some of the cooling fans are defective. Because dust was removed and the overheating persists, the remaining fans must be the cause - defective fans provide insufficient airflow even when one is clean.

Troubleshooting

Question

A technician is experiencing overheating on a rack mounted server. After powering off and removing the cover of the server, a large amount of dust is noticed on one of the fans. After cleaning out the dust and powering the server back on, the server is still overheating. Which of the following would BEST explain this issue?

Options

  • AThe power supply has failed.
  • BThe server is using excessive power.
  • CThe hard drives are running too hot.
  • DSome of the cooling fans are defective.

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    15% (4)
  • C
    4% (1)
  • D
    78% (21)

Why each option

Because dust was removed and the overheating persists, the remaining fans must be the cause - defective fans provide insufficient airflow even when one is clean.

AThe power supply has failed.

A failed power supply would typically cause the server to lose power or fail to POST rather than continue running with an overheating symptom specifically tied to airflow.

BThe server is using excessive power.

Excessive power draw would be a contributing factor to heat generation but does not explain why the overheating persists specifically after dust removal - it would have been a problem before the cleaning as well without pointing to the fan as a variable.

CThe hard drives are running too hot.

Hard drives generate relatively little heat compared to CPUs and do not produce enough thermal output to cause system-wide overheating on a rack server.

DSome of the cooling fans are defective.Correct

After eliminating dust as the cause, the next most logical explanation for persistent overheating is that one or more fans are mechanically defective and not spinning at rated RPM or at all. A server relies on multiple fans working in concert to move air through the chassis, and a single defective fan can create a dead zone of airflow that no amount of dust cleaning will resolve.

Concept tested: Server thermal management and fan failure diagnosis

Source: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/add-a-custom-script-to-windows-setup

Topics

#overheating#cooling fans#thermal management#hardware failure

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