SK0-004 · Question #474
A server administrator recently upgraded a three-year-old server by replacing the old CPU and memory with a new CPU and memory. After the upgrade, the server regularly generates CPU and memory…
The correct answer is B. Outdated BIOS and firmware. After a CPU and memory upgrade, outdated BIOS/firmware lacking support for the new hardware's microcode and timing specifications is the most likely cause of persistent compatibility errors on an otherwise functional server.
Question
A server administrator recently upgraded a three-year-old server by replacing the old CPU and memory with a new CPU and memory. After the upgrade, the server regularly generates CPU and memory errors; however, the server is working. The administrator has confirmed the new CPU and memory are not faulty. Which of the following is the MOST likely cause of this problem?
Options
- ABad motherboard
- BOutdated BIOS and firmware
- COutdated RAID controller
- DBad memory and CPU chipset
How the community answered
(46 responses)- A13% (6)
- B78% (36)
- C2% (1)
- D7% (3)
Why each option
After a CPU and memory upgrade, outdated BIOS/firmware lacking support for the new hardware's microcode and timing specifications is the most likely cause of persistent compatibility errors on an otherwise functional server.
A faulty motherboard would typically prevent POST from completing or cause the server to crash entirely rather than produce consistent, repeatable CPU and memory compatibility errors after a targeted hardware upgrade.
The BIOS/firmware contains CPU microcode, memory controller initialization routines, and hardware compatibility tables that must support the specific model of the new CPU and memory. When a three-year-old server's BIOS has not been updated, it may not include the microcode patch or memory timing profiles required by newer hardware, causing the system to log CPU and memory errors during operation. Updating the BIOS and associated firmware resolves these compatibility issues without replacing any of the installed hardware.
A RAID controller governs storage array operations and its firmware version has no bearing on CPU or memory error reporting, making it irrelevant to the symptoms described.
The administrator has already confirmed the new CPU and memory are not faulty, which directly eliminates defective hardware components as the root cause of the errors.
Concept tested: BIOS/firmware compatibility after CPU and memory upgrade
Source: https://learn.microsoft.com/en-us/windows-server/get-started/hardware-requirements
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