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SK0-004 · Question #462

A systems administrator is troubleshooting a server that will not turn on. The LED lights are not blinking, and no status light indicators are available. The administrator has checked the PDU and…

The correct answer is D. Power supply failure. When a server shows no LED activity and the PDU and UPS are confirmed functional, the power supply unit is the most likely failed component because it is the first point of power distribution inside the server.

Troubleshooting

Question

A systems administrator is troubleshooting a server that will not turn on. The LED lights are not blinking, and no status light indicators are available. The administrator has checked the PDU and UPS to verify proper functionality. Which of the following components is the MOST likely cause of this problem?

Options

  • ANIC failure
  • BMemory failure
  • CCPU failure
  • DPower supply failure

How the community answered

(24 responses)
  • C
    4% (1)
  • D
    96% (23)

Why each option

When a server shows no LED activity and the PDU and UPS are confirmed functional, the power supply unit is the most likely failed component because it is the first point of power distribution inside the server.

ANIC failure

A NIC failure would only affect network connectivity; the server would still power on and LEDs would still illuminate since the NIC is not part of the power delivery path.

BMemory failure

Memory failure typically causes the server to power on and attempt POST before producing beep codes or error indicators, not a complete absence of any power or LED activity.

CCPU failure

A failed CPU would generally still allow the server to receive power and illuminate status LEDs during initial power-on, as the motherboard receives power independently of CPU functionality.

DPower supply failureCorrect

The power supply unit (PSU) converts AC power from the PDU/UPS into the DC voltages used by internal server components. If the PSU has failed, no power reaches the motherboard, which explains both the complete absence of LED indicators and the failure to power on. Since the upstream power sources (PDU and UPS) are verified working, the PSU is the next logical failure point in the power delivery chain.

Concept tested: Server power delivery troubleshooting and PSU failure

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/troubleshoot-high-cpu-usage-guidance

Topics

#power supply failure#server hardware#LED indicators#PDU/UPS

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