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SK0-004 · Question #431

A systems administrator is unable to back up user files. Which of the following is the BEST explanation for this issue?

The correct answer is A. The files are currently open. Open files are locked by the operating system and cannot be read or copied by backup agents, causing backup failure.

Troubleshooting

Question

A systems administrator is unable to back up user files. Which of the following is the BEST explanation for this issue?

Options

  • AThe files are currently open
  • BThe files have been copied
  • CThe files have been modified
  • DThe files are compressed

How the community answered

(28 responses)
  • A
    93% (26)
  • C
    4% (1)
  • D
    4% (1)

Why each option

Open files are locked by the operating system and cannot be read or copied by backup agents, causing backup failure.

AThe files are currently openCorrect

When a file is open, the OS places an exclusive lock on it that prevents other processes - including backup software - from reading or copying it. Standard file-based backup agents cannot access locked files and will skip or fail on them. Technologies like Volume Shadow Copy Service (VSS) exist specifically to work around this limitation by creating a point-in-time snapshot.

BThe files have been copied

Files that have already been copied retain no lock or restriction, so they remain fully accessible to backup software.

CThe files have been modified

Modified files are simply flagged as changed for incremental or differential backups and are still accessible - modification status does not block backup access.

DThe files are compressed

Compression is a file attribute that does not restrict read access, so compressed files can be backed up without issue.

Concept tested: Open file locking and VSS backup impact

Source: https://learn.microsoft.com/en-us/windows-server/storage/file-server/volume-shadow-copy-service

Topics

#backup failure#open file locking#backup troubleshooting#file access

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