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SK0-004 · Question #414

A technician correctly powers off and replaces a cache battery on a RAID controller. When the server is powered back up, it restarts but indicates there are no logical disk volumes found. The server…

The correct answer is A. Cache battery. After replacing a RAID controller cache battery, the controller may fail to recognize or validate the new battery, causing it to withhold logical volume presentation until the battery status is confirmed.

Troubleshooting

Question

A technician correctly powers off and replaces a cache battery on a RAID controller. When the server is powered back up, it restarts but indicates there are no logical disk volumes found. The server halts. Which of the following components should the technician check FIRST?

Options

  • ACache battery
  • BBIOS boot order
  • CController cabling
  • DDisk backplane

How the community answered

(34 responses)
  • A
    79% (27)
  • B
    6% (2)
  • C
    3% (1)
  • D
    12% (4)

Why each option

After replacing a RAID controller cache battery, the controller may fail to recognize or validate the new battery, causing it to withhold logical volume presentation until the battery status is confirmed.

ACache batteryCorrect

RAID controllers with write-back cache depend on battery-backed write cache (BBWC) to protect data integrity. If the replacement battery is not properly seated, is faulty, or requires a charge cycle before being recognized, the controller may enter a fault or learning state and refuse to expose logical volumes to the OS to prevent data corruption. Verifying the battery is correctly installed and recognized by the controller firmware is the first check.

BBIOS boot order

BIOS boot order affects which device the system attempts to boot from, but the error indicates no logical volumes are detected at the controller level - a layer below BIOS boot sequence.

CController cabling

Controller cabling is a valid hardware check, but since the server was functioning before only the battery was swapped, the most directly implicated component is the newly replaced battery.

DDisk backplane

The disk backplane connects physical drives to the controller; since only the cache battery was touched and no drives were physically moved, the backplane is an unlikely cause without additional symptoms.

Concept tested: RAID controller cache battery impact on logical volume availability

Source: https://support.hpe.com/hpesc/public/docDisplay?docId=a00017954en_us

Topics

#RAID controller#cache battery#logical volumes#storage troubleshooting

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