At the time of implementing a solution, it is important to: (Choose two.)

Question

Options

• Amake one change at a time and confirm resolution
• Breverse the change if the problem is not resolved, and implement a new change
• Cimmediately call an employee with more experience in problem resolution
• Dcontinue implementing new changes until the problem is resolved
• Eperform a root cause analysis

• A
  88% (50)
• C
  7% (4)
• D
  4% (2)
• E
  2% (1)

Explanation

Methodical change management during troubleshooting requires two disciplines working together. Option A (one change at a time with confirmation) ensures you can precisely identify which action resolved the problem - making multiple simultaneous changes makes root cause identification impossible. Option B (reverse the change if unresolved, then try something new) prevents change stacking, which can introduce new problems on top of the original one and leaves the system in an unknown state. Option C (call someone more experienced) may be appropriate eventually but should not be the immediate action during active implementation. Option D (keep adding changes until resolved) is the anti-pattern both A and B exist to prevent. Option E (root cause analysis) is a post-resolution step, performed after the system is restored to working order, not during the fix itself.

No community discussion yet for this question.