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SK0-004 · Question #302

An administrator attempts to install the latest security patches for an older server. When the administrator runs the patch installer, the install fails. The administrator tries again, and the…

The correct answer is C. The administrator is trying to install security patches for software that is not installed. When a patch installer repeatedly fails on an older server, the most likely cause is that the patch targets software or a component that is not installed on that system.

Troubleshooting

Question

An administrator attempts to install the latest security patches for an older server. When the administrator runs the patch installer, the install fails. The administrator tries again, and the installer fails again. Which of the following is the MOST likely reason for this?

Options

  • AThe administrator improperly configured the virtual memory settings on the server.
  • BThe administrator is using incorrect patch switches for the install.
  • CThe administrator is trying to install security patches for software that is not installed.
  • DThe administrator is trying to install patches that require hard drive encryption on the server.

How the community answered

(34 responses)
  • A
    3% (1)
  • B
    9% (3)
  • C
    71% (24)
  • D
    18% (6)

Why each option

When a patch installer repeatedly fails on an older server, the most likely cause is that the patch targets software or a component that is not installed on that system.

AThe administrator improperly configured the virtual memory settings on the server.

Virtual memory settings affect application performance and stability but do not cause a patch installer to fail at launch or during prerequisite checks.

BThe administrator is using incorrect patch switches for the install.

Incorrect patch command-line switches could cause a failure, but this is far less common than a missing software target and would typically produce a usage or syntax error.

CThe administrator is trying to install security patches for software that is not installed.Correct

Patch installers check prerequisites and target components before applying updates; if the targeted software is absent, the installer has nothing to patch and will fail consistently. This is especially common on older servers that may not have every software role or feature installed. The repeated, consistent failure - rather than an intermittent one - points to a prerequisite or target-detection issue rather than an environmental or configuration problem.

DThe administrator is trying to install patches that require hard drive encryption on the server.

Requiring hard drive encryption as a patch prerequisite is not a standard or common condition for security patches, making this an unlikely cause of installer failure.

Concept tested: Patch installation failure due to missing target software

Source: https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting

Topics

#patch management#software prerequisites#installation troubleshooting

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