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SK0-004 · Question #213

A user reports that a script \\Server\Share\Runme.bat, which is run on a daily basis, cannot be accessed. Which of the following is the FIRST step to take in resolving this issue?

The correct answer is D. Ping the server. When a UNC network share path is inaccessible, the first diagnostic step is to verify basic IP connectivity to the server by pinging it.

Troubleshooting

Question

A user reports that a script \Server\Share\Runme.bat, which is run on a daily basis, cannot be accessed. Which of the following is the FIRST step to take in resolving this issue?

Options

  • ACheck the network cable.
  • BPing the gateway.
  • CVerify the workstation IP address.
  • DPing the server.

How the community answered

(35 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    3% (1)
  • D
    89% (31)

Why each option

When a UNC network share path is inaccessible, the first diagnostic step is to verify basic IP connectivity to the server by pinging it.

ACheck the network cable.

Checking the physical network cable is an overly broad physical-layer step and less efficient than first confirming whether network communication to the specific server is functional.

BPing the gateway.

Pinging the gateway tests connectivity to the local router, not to the file server itself, so it does not isolate whether the server is reachable.

CVerify the workstation IP address.

Verifying the workstation IP address is a useful step but comes after confirming whether the server responds, as an IP misconfiguration would already be revealed by a failed ping to the server.

DPing the server.Correct

Pinging the server directly tests whether IP-layer connectivity exists between the workstation and the file server hosting the share. This is the most targeted first step because it immediately confirms or rules out a network reachability issue with the specific server involved, following a logical top-down troubleshooting approach.

Concept tested: Network share troubleshooting - server connectivity verification

Source: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping

Topics

#network connectivity#troubleshooting methodology#ping#shared drive

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