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CompTIA

SK0-004 · Question #183

Which of the following troubleshooting methods would be performed after resolving an issue?

The correct answer is C. Document findings. Post-resolution documentation is the final step in the CompTIA troubleshooting methodology, performed after the issue has been resolved.

Troubleshooting

Question

Which of the following troubleshooting methods would be performed after resolving an issue?

Options

  • AVerify system connectivity
  • BImplement the solution
  • CDocument findings
  • DEstablish theory

How the community answered

(46 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    89% (41)
  • D
    7% (3)

Why each option

Post-resolution documentation is the final step in the CompTIA troubleshooting methodology, performed after the issue has been resolved.

AVerify system connectivity

Verifying system functionality is performed immediately after implementing a solution to confirm it worked, not as a post-resolution step.

BImplement the solution

Implementing the solution occurs before the issue is confirmed resolved, making it a mid-process step rather than a post-resolution one.

CDocument findingsCorrect

Documenting findings, actions, and outcomes is the last defined step in the CompTIA troubleshooting methodology. It is performed after the issue is resolved to preserve institutional knowledge and provide a reference for future incidents. This step ensures accountability and aids in preventing recurrence.

DEstablish theory

Establishing a theory of probable cause is an early-stage step performed before any solution is attempted, not after resolution.

Concept tested: Post-resolution documentation in troubleshooting methodology

Source: https://www.comptia.org/blog/troubleshooting-methodology-comptia-a-core-2

Topics

#troubleshooting methodology#post-resolution documentation#troubleshooting steps

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