SK0-004 · Question #183
Which of the following troubleshooting methods would be performed after resolving an issue?
The correct answer is C. Document findings. Post-resolution documentation is the final step in the CompTIA troubleshooting methodology, performed after the issue has been resolved.
Question
Which of the following troubleshooting methods would be performed after resolving an issue?
Options
- AVerify system connectivity
- BImplement the solution
- CDocument findings
- DEstablish theory
How the community answered
(46 responses)- A2% (1)
- B2% (1)
- C89% (41)
- D7% (3)
Why each option
Post-resolution documentation is the final step in the CompTIA troubleshooting methodology, performed after the issue has been resolved.
Verifying system functionality is performed immediately after implementing a solution to confirm it worked, not as a post-resolution step.
Implementing the solution occurs before the issue is confirmed resolved, making it a mid-process step rather than a post-resolution one.
Documenting findings, actions, and outcomes is the last defined step in the CompTIA troubleshooting methodology. It is performed after the issue is resolved to preserve institutional knowledge and provide a reference for future incidents. This step ensures accountability and aids in preventing recurrence.
Establishing a theory of probable cause is an early-stage step performed before any solution is attempted, not after resolution.
Concept tested: Post-resolution documentation in troubleshooting methodology
Source: https://www.comptia.org/blog/troubleshooting-methodology-comptia-a-core-2
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