A print server, server.comptia.com, has a static IP address of 172.19.64.10. Print services are functional, but when a technician tries to RDP to `server.comptia.com' the server cannot be reached. RDP

DNS is responsible for resolving hostnames like 'server.comptia.com' to their corresponding IP addresses. If DNS is misconfigured, the RDP client cannot find the server's IP by name, leading to a connection failure, even if the server itself is operational and reachable by its static IP.

Print services operate independently of RDP and do not block RDP connections.

If IPv4 was not enabled, the print services would not be functional on the static IP address, contradicting the question's premise.

The question states the server 'has' a static IP, implying it is constant, and if the IP had changed without DNS updating, it would still point to a DNS resolution issue rather than the IP itself being the primary problem.