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SK0-003 · Question #872

After connecting a server to a SAN, the server administrator cannot see any new disks presented in disk management. There are no error lights on the front of the server. Which of the following should

The correct answer is C. Check for lights on the HBA.. When new SAN disks are not visible on a server, a crucial troubleshooting step is to check the HBA's lights to confirm physical link and activity, as this device bridges the server to the SAN.

Troubleshooting

Question

After connecting a server to a SAN, the server administrator cannot see any new disks presented in disk management. There are no error lights on the front of the server. Which of the following should the server administrator do NEXT?

Options

  • AReboot the SAN.
  • BCheck for error lights on the SAN.
  • CCheck for lights on the HBA.
  • DReboot the server.

How the community answered

(50 responses)
  • A
    12% (6)
  • B
    6% (3)
  • C
    78% (39)
  • D
    4% (2)

Why each option

When new SAN disks are not visible on a server, a crucial troubleshooting step is to check the HBA's lights to confirm physical link and activity, as this device bridges the server to the SAN.

AReboot the SAN.

Rebooting the SAN is a drastic measure that could impact other connected servers and should only be considered after verifying local server and HBA connectivity.

BCheck for error lights on the SAN.

While checking SAN error lights is a valid step, the problem could be specific to the server's connection rather than the SAN's overall health, and checking the HBA on the server is a more targeted first step given no server error lights.

CCheck for lights on the HBA.Correct

The Host Bus Adapter (HBA) is the server component that connects to the SAN fabric. Checking the HBA's link and activity lights (LEDs) is the most immediate and direct way to verify if the physical connection to the SAN is established and if data is flowing, which is fundamental for the server to detect and present SAN-LUNs in Disk Management. Without a properly functioning HBA link, the server cannot communicate with the SAN.

DReboot the server.

Rebooting the server might refresh device detection but is premature without first confirming the physical and logical connection status of the HBA.

Concept tested: SAN connectivity troubleshooting - HBA status

Topics

#SAN connectivity#HBA#Storage troubleshooting#Disk management

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