SK0-003 · Question #727
Which of the following should be done FIRST when troubleshooting a problem?
The correct answer is A. Test the theory to determine the cause. According to standard troubleshooting methodologies, the initial step after identifying the problem and gathering information is to establish and test a probable theory to pinpoint the root cause.
Question
Which of the following should be done FIRST when troubleshooting a problem?
Options
- ATest the theory to determine the cause
- BPerform a root cause analysis
- CEstablish a plan of action
- DDocument outcomes
How the community answered
(50 responses)- A94% (47)
- B4% (2)
- C2% (1)
Why each option
According to standard troubleshooting methodologies, the initial step after identifying the problem and gathering information is to establish and test a probable theory to pinpoint the root cause.
After identifying the problem and gathering relevant information, the next logical step in troubleshooting is to establish a theory of probable cause and then test that theory. This iterative process helps isolate the problem efficiently and confirms the true underlying issue.
Performing a root cause analysis is done after the problem has been resolved to understand why it occurred and prevent recurrence, not as the first step in active troubleshooting.
Establishing a plan of action comes after a theory has been tested and confirmed, as the plan is based on the determined cause.
Documenting outcomes, actions, and solutions is the final step in the troubleshooting process, done after the problem is resolved.
Concept tested: Troubleshooting methodology - initial steps
Source: https://learn.microsoft.com/en-us/training/modules/troubleshoot-network-connectivity-issues/4-troubleshoot-steps
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