nerdexam
CompTIA

SK0-003 · Question #725

The administrator has just installed a new memory module into the server. Now, the server is not showing the new memory. Which of the following should the administrator perform FIRST?

The correct answer is B. Reseat the memory. If a newly installed memory module is not detected by the server, the initial troubleshooting step should be to reseat the memory module to ensure it is properly seated in its slot.

Troubleshooting

Question

The administrator has just installed a new memory module into the server. Now, the server is not showing the new memory. Which of the following should the administrator perform FIRST?

Options

  • ASystem reboot
  • BReseat the memory
  • CInstall the latest firmware
  • DInstall the latest driver

How the community answered

(29 responses)
  • A
    7% (2)
  • B
    72% (21)
  • C
    7% (2)
  • D
    14% (4)

Why each option

If a newly installed memory module is not detected by the server, the initial troubleshooting step should be to reseat the memory module to ensure it is properly seated in its slot.

ASystem reboot

A system reboot might be necessary after reseating, but if the memory isn't physically seated correctly, a reboot alone won't resolve the detection issue.

BReseat the memoryCorrect

Reseating the memory module ensures it is physically installed correctly and making proper contact with the motherboard slot, which is a common reason for new RAM not being detected. This fundamental physical check is typically the first step before assuming software or configuration issues.

CInstall the latest firmware

Installing the latest firmware (BIOS/UEFI) is a more advanced troubleshooting step, usually performed after basic physical checks, and is less likely to be the immediate cause of new RAM not being detected unless there are known compatibility issues.

DInstall the latest driver

Memory modules do not require specific drivers for detection by the operating system, as basic memory management is handled at the firmware level.

Concept tested: Troubleshooting hardware installation - RAM

Topics

#Memory installation#Hardware troubleshooting#Server hardware

Community Discussion

No community discussion yet for this question.

Full SK0-003 Practice