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SK0-003 · Question #694

Several remote sales employees, who have come into the office this week, report that they are unable to get on the Internet, but no other users have reported similar issues. The helpdesk has escalated

The correct answer is A. DHCP server. Users with 169.254.x.x IP addresses indicate an Automatic Private IP Addressing (APIPA) assignment, which typically occurs when a DHCP server is unreachable or fails to assign an IP address.

Troubleshooting

Question

Several remote sales employees, who have come into the office this week, report that they are unable to get on the Internet, but no other users have reported similar issues. The helpdesk has escalated the issue and the case notes state that the users have IP addresses that begin with 169. Which of the following should the system administrator check FIRST?

Options

  • ADHCP server
  • BNetwork switches
  • CDNS server
  • DCore router

How the community answered

(57 responses)
  • A
    70% (40)
  • B
    18% (10)
  • C
    4% (2)
  • D
    9% (5)

Why each option

Users with 169.254.x.x IP addresses indicate an Automatic Private IP Addressing (APIPA) assignment, which typically occurs when a DHCP server is unreachable or fails to assign an IP address.

ADHCP serverCorrect

IP addresses beginning with 169.254.x.x are APIPA addresses, which are self-assigned by a client when it cannot obtain an IP address from a DHCP server. This strongly suggests that the DHCP server is either down, misconfigured, or unreachable from the client's network segment, preventing the clients from receiving valid network configurations.

BNetwork switches

While network switches could be involved if there's a connectivity issue preventing DHCP requests, the specific APIPA address points more directly to the DHCP service itself rather than general network connectivity.

CDNS server

A DNS server issue would prevent name resolution but would not cause clients to obtain 169.254.x.x IP addresses; they would still get an IP from DHCP.

DCore router

The core router handles routing between networks but is not directly responsible for assigning IP addresses to end clients within a local subnet via DHCP, although it might be the gateway.

Concept tested: DHCP, APIPA addresses, network troubleshooting

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/configure-tcpip-apipa

Topics

#DHCP troubleshooting#APIPA#network connectivity#IP addressing

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