SK0-003 · Question #634
Due to slow backup response, an administrator installed a new driver for the SCSI card. After a server reboot the device is not working properly. Which of the following is the BEST course of action?
The correct answer is B. In Device Manager, locate the device, and click Roll Back Driver at the driver tab. When a newly installed driver causes a device malfunction, the most direct and efficient solution is to use the "Roll Back Driver" feature in Device Manager to revert to the previously working driver version.
Question
Due to slow backup response, an administrator installed a new driver for the SCSI card. After a server reboot the device is not working properly. Which of the following is the BEST course of action?
Options
- AReboot the server and restore files using ASR.
- BIn Device Manager, locate the device, and click Roll Back Driver at the driver tab.
- CRestore the driver from the previous backup tape.
- DGo to Device Manager, locate the device, and click Restore Previous Driver at the driver tab.
How the community answered
(40 responses)- A8% (3)
- B75% (30)
- C13% (5)
- D5% (2)
Why each option
When a newly installed driver causes a device malfunction, the most direct and efficient solution is to use the "Roll Back Driver" feature in Device Manager to revert to the previously working driver version.
Restoring files using ASR (Automated System Recovery) is a drastic measure for severe system corruption and is not the appropriate first step for a single device driver issue.
The "Roll Back Driver" feature in Windows Device Manager is specifically designed for scenarios where a new driver causes issues, allowing the system to revert to the previously installed, stable driver version without requiring a full system restore or external media. This feature is the quickest and least disruptive way to address driver-related problems.
Restoring a driver from a backup tape is an overly complex and time-consuming process for a driver issue that can be resolved directly within the operating system.
While Device Manager is the correct tool, the specific option is "Roll Back Driver," not "Restore Previous Driver," although the intent is similar, "Roll Back Driver" is the precise terminology.
Concept tested: Windows device driver management - Roll Back Driver
Source: https://learn.microsoft.com/en-us/windows-hardware/drivers/install/roll-back-a-driver
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