SK0-003 · Question #605
A staff member reports that they cannot access the shared folder on the network; however, other staff members are reporting that they can access the shared folder. Which of the following is the BEST…
The correct answer is C. The administrator should map a drive using the net use command. To identify why a single user cannot access a network shared folder that others can, the best approach is to directly test the connection from the user's machine.
Question
A staff member reports that they cannot access the shared folder on the network; however, other staff members are reporting that they can access the shared folder. Which of the following is the BEST way to identify the problem?
Options
- AThe administrator should monitor all traffic between the staff member and the server.
- BThe administrator should reconfigure the RAID configuration to allow more space.
- CThe administrator should map a drive using the net use command.
- DThe administrator should allow the staff member to use a USB drive.
How the community answered
(39 responses)- A5% (2)
- B8% (3)
- C74% (29)
- D13% (5)
Why each option
To identify why a single user cannot access a network shared folder that others can, the best approach is to directly test the connection from the user's machine.
Monitoring all traffic is a more advanced troubleshooting step that doesn't immediately confirm the root cause of client-side access issues or permission problems, which are common for this scenario.
Reconfiguring the RAID configuration is entirely unrelated to a single user's inability to access a network share.
The 'net use' command directly attempts to establish a connection to a network share from the user's machine, which will quickly confirm if the user has correct permissions, can resolve the share path, or if there are any client-side network connectivity issues preventing access. This command is a direct diagnostic tool for network share access.
Allowing the staff member to use a USB drive is a workaround for data transfer, not a method to diagnose or fix network shared folder access problems.
Concept tested: Network drive mapping and basic troubleshooting
Source: https://learn.microsoft.com/windows-server/administration/windows-commands/net-use
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