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SK0-003 · Question #563

After successfully testing a probable cause to an issue, which of the following is the NEXT troubleshooting step?

The correct answer is C. Establish a plan of action to resolve the problem. This question tests knowledge of the standard troubleshooting methodology, specifically the step immediately following the identification and testing of a probable cause.

Troubleshooting

Question

After successfully testing a probable cause to an issue, which of the following is the NEXT troubleshooting step?

Options

  • AImplement the solution or escalate.
  • BPerform a root cause analysis.
  • CEstablish a plan of action to resolve the problem.
  • DVerify full system functionality and if applicable implement preventative measures.

How the community answered

(37 responses)
  • A
    14% (5)
  • B
    3% (1)
  • C
    78% (29)
  • D
    5% (2)

Why each option

This question tests knowledge of the standard troubleshooting methodology, specifically the step immediately following the identification and testing of a probable cause.

AImplement the solution or escalate.

Implementing the solution or escalating happens after a plan of action has been established and approved, not immediately after testing a probable cause.

BPerform a root cause analysis.

Performing a root cause analysis is often done after the problem is resolved to prevent recurrence, not as the immediate next step after testing a probable cause.

CEstablish a plan of action to resolve the problem.Correct

After successfully identifying and testing a probable cause, the next logical step in a structured troubleshooting process is to establish a plan of action to resolve the problem. This plan outlines the steps needed to apply the solution and mitigate risks.

DVerify full system functionality and if applicable implement preventative measures.

Verifying full system functionality and implementing preventative measures are steps performed after the solution has been implemented, not before.

Concept tested: Troubleshooting methodology steps

Source: https://www.comptia.org/content/guides/it-troubleshooting-methodology

Topics

#Troubleshooting steps#Problem resolution#Troubleshooting methodology

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