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SK0-003 · Question #512

A server technician has been attempting to install an operating system on the company test server for several days. The technician has experienced error messages at several points of the…

The correct answer is D. Damaged or faulty system board E. Memory incompatible with the processor. Recurring operating system installation errors and system freezes after replacing common components strongly suggest issues with core system components like the motherboard or memory compatibility.

Troubleshooting

Question

A server technician has been attempting to install an operating system on the company test server for several days. The technician has experienced error messages at several points of the installation and the system has frozen during various parts of the boot process. The technician has replaced the power supply, graphics card and installation disk with known good components. Which of the following could be causing these issues? (Select TWO).

Options

  • AStorage driver not loaded
  • BFragmented hard drive
  • CDamaged or faulty NIC chipset
  • DDamaged or faulty system board
  • EMemory incompatible with the processor
  • FMissing voltage regulator

How the community answered

(64 responses)
  • A
    2% (1)
  • B
    6% (4)
  • C
    5% (3)
  • D
    69% (44)
  • F
    19% (12)

Why each option

Recurring operating system installation errors and system freezes after replacing common components strongly suggest issues with core system components like the motherboard or memory compatibility.

AStorage driver not loaded

A storage driver not loaded would typically prevent the OS from recognizing the drive, leading to a specific error rather than random freezes and errors at various installation points.

BFragmented hard drive

A fragmented hard drive is a performance issue that occurs *after* the operating system is installed and in use, it does not cause installation failures or boot freezes.

CDamaged or faulty NIC chipset

A damaged or faulty NIC chipset would primarily affect network connectivity and would not typically cause widespread installation errors or system freezes during boot.

DDamaged or faulty system boardCorrect

A damaged or faulty system board (motherboard) can cause a wide range of unpredictable issues, including installation errors, system freezes, and general instability, because it is the central component connecting all other hardware.

EMemory incompatible with the processorCorrect

Memory incompatible with the processor, or simply faulty memory, can lead to severe system instability, data corruption during installation, and random freezes as the operating system attempts to write to or read from memory.

FMissing voltage regulator

A missing voltage regulator would likely prevent the system from powering on at all or cause immediate, catastrophic failure, rather than intermittent freezes and errors during installation.

Concept tested: Troubleshooting server hardware failures

Topics

#Hardware troubleshooting#OS installation issues#Motherboard failure#Memory compatibility

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