SK0-003 · Question #492
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful. Which of…
The correct answer is A. Check if the user account is locked. When a user cannot log on to any computer and thus cannot access network resources, the first step is to verify the status of the user's account itself, such as checking if it is locked or disabled.
Question
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful. Which of the following should the technician check FIRST?
Options
- ACheck if the user account is locked
- BCheck group policy
- CCheck the drive for fragmentation
- DCheck NTFS permissions
How the community answered
(14 responses)- A71% (10)
- B14% (2)
- C7% (1)
- D7% (1)
Why each option
When a user cannot log on to any computer and thus cannot access network resources, the first step is to verify the status of the user's account itself, such as checking if it is locked or disabled.
If a user cannot log on to any computer, even a known working one, it strongly suggests an issue with their user account rather than a specific computer or network resource. A locked or disabled account would prevent successful authentication across the network.
Checking Group Policy would be relevant if the user could log on but had restricted access or configuration issues, not if they cannot log on at all.
Checking the drive for fragmentation is a local disk maintenance task and has no bearing on a user's ability to log on to the network or multiple computers.
Checking NTFS permissions is relevant for accessing specific files or folders AFTER a user has successfully logged on and authenticated, not for initial logon failure.
Concept tested: Troubleshooting user logon issues, account status
Source: https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/manage/troubleshoot-user-lockout
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