SK0-003 · Question #412
An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?
The correct answer is B. The spool folder is full.. If the print service is running but no network printers are printing, a full print spool folder is a common cause, preventing new print jobs from being processed.
Question
An administrator is notified that all network printers are not printing. The administrator reviews the server and the print service is started. Which of the following is the cause of the problem?
Options
- AThe drivers for the printers are failing.
- BThe spool folder is full.
- CThe spool folder is not on the C drive.
- DA network printer was disconnected.
How the community answered
(60 responses)- A15% (9)
- B72% (43)
- C5% (3)
- D8% (5)
Why each option
If the print service is running but no network printers are printing, a full print spool folder is a common cause, preventing new print jobs from being processed.
Failing drivers for individual printers might affect specific printers but is unlikely to cause ALL network printers to stop printing simultaneously when the service is running.
When the print spool folder is full, the print service cannot accept new print jobs or process existing ones, leading to all printers being unable to print despite the service running.
The location of the spool folder (whether on C drive or another drive) does not inherently prevent printing unless there are specific permissions or space issues, which are covered by the 'full' scenario.
A single network printer being disconnected would only affect that specific printer, not all network printers, especially when the print server service is active.
Concept tested: Print spooler troubleshooting
Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/printing/print-spooler-troubleshooting
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