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SK0-003 · Question #27

When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?

The correct answer is B. Third party memory. Vendor support for server hardware is often contingent on using components approved and sold by the vendor. Using unauthorized components can invalidate warranties or lead to support refusal.

Troubleshooting

Question

When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?

Options

  • AThird party cables
  • BThird party memory
  • CSigned drivers
  • DServer type

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    85% (23)
  • C
    7% (2)
  • D
    4% (1)

Why each option

Vendor support for server hardware is often contingent on using components approved and sold by the vendor. Using unauthorized components can invalidate warranties or lead to support refusal.

AThird party cables

While using third-party cables can sometimes cause issues, they are generally less critical to core system function than components like memory, and therefore less likely to be the primary reason for vendor support denial unless they are highly specialized.

BThird party memoryCorrect

Using third-party memory modules not certified or approved by the server vendor is a common reason for vendors to deny support. Vendors often cannot guarantee system stability or diagnose issues when non-standard, unverified components are used, making it a high-risk factor for support problems.

CSigned drivers

Signed drivers indicate authenticity and compatibility, reducing the likelihood of issues. They do not cause problems with vendor support; rather, their absence might.

DServer type

The server type itself does not cause problems in receiving vendor support; instead, it defines which support agreement applies and what components are supported for that specific model.

Concept tested: Vendor support policies and hardware compatibility

Source: https://www.hpe.com/psnow/resources/docs/hp_care_pack_warranty_and_service_eligibility.pdf

Topics

#Vendor support#Hardware troubleshooting#Third-party components#Server maintenance

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