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SK0-003 · Question #267

When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?

The correct answer is B. Reverse the change.. In a structured troubleshooting process, if a change made to resolve an issue does not work, the immediate next step is to reverse that change to restore the system to its previous state. This prevents the introduced change from causing new problems or obscuring the original issu

Troubleshooting

Question

When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?

Options

  • AEstablish a new theory of probable cause.
  • BReverse the change.
  • CImplement the next logical change.
  • DPerform a root cause analysis.

How the community answered

(17 responses)
  • A
    6% (1)
  • B
    88% (15)
  • C
    6% (1)

Why each option

In a structured troubleshooting process, if a change made to resolve an issue does not work, the immediate next step is to reverse that change to restore the system to its previous state. This prevents the introduced change from causing new problems or obscuring the original issue.

AEstablish a new theory of probable cause.

Establishing a new theory of probable cause is done after reversing the ineffective change and gathering more information, not immediately after an unsuccessful change.

BReverse the change.Correct

According to standard troubleshooting methodologies, if a change does not resolve the problem, the administrator should reverse the change to avoid introducing new variables or problems and ensure the system returns to its known state before proceeding with further diagnosis.

CImplement the next logical change.

Implementing the next logical change without first reversing the previous unsuccessful change can lead to compounded issues, making the problem harder to diagnose and potentially causing new problems.

DPerform a root cause analysis.

Performing a root cause analysis is a more extensive process typically undertaken after the immediate problem has been resolved to prevent recurrence, not as the next immediate step when a single change fails during active troubleshooting.

Concept tested: Troubleshooting methodology-reversing changes

Topics

#troubleshooting methodology#problem resolution#change management

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