CompTIA
SK0-003 · Question #245
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Wh
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Troubleshooting
Question
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?
Options
- AImplement preventative measures.
- BClose the issue.
- CDocument the outcome.
- DQother users to make sure they are not having the same issue.
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Topics
#troubleshooting methodology#documentation#incident resolution