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SK0-003 · Question #194

When implementing a solution to a problem, which of the following is the BEST course of action to take?

The correct answer is D. Implement one change at a time, reversing the change if it has not resolved the problem. When implementing a solution to a problem, the best practice is to make one change at a time to isolate its effect and allow for easy reversal if unsuccessful.

Troubleshooting

Question

When implementing a solution to a problem, which of the following is the BEST course of action to take?

Options

  • AReplace all components simultaneously to ensure that the system is functional.
  • BReplace all hardware associated with the problem first to eliminate the possibility of hardware
  • CPurchase new parts for the system to confirm that they function.
  • DImplement one change at a time, reversing the change if it has not resolved the problem.

How the community answered

(24 responses)
  • B
    4% (1)
  • C
    4% (1)
  • D
    92% (22)

Why each option

When implementing a solution to a problem, the best practice is to make one change at a time to isolate its effect and allow for easy reversal if unsuccessful.

AReplace all components simultaneously to ensure that the system is functional.

Replacing all components simultaneously makes it impossible to identify the specific faulty component or solution, and it can introduce new problems.

BReplace all hardware associated with the problem first to eliminate the possibility of hardware

Replacing all hardware associated with the problem first is inefficient and costly, as only one component might be faulty, and it does not follow a systematic approach.

CPurchase new parts for the system to confirm that they function.

Purchasing new parts without proper diagnosis is a costly and inefficient approach, as the issue might not even be hardware-related or might be resolvable with existing resources.

DImplement one change at a time, reversing the change if it has not resolved the problem.Correct

Implementing one change at a time is crucial because it allows an administrator to pinpoint exactly which change resolves the issue and to easily revert any unsuccessful changes without introducing new complexities or problems. This systematic approach prevents multiple changes from masking the true cause or cure.

Concept tested: Troubleshooting best practices - controlled changes

Topics

#troubleshooting#solution implementation#best practices

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