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CompTIA

SK0-003 · Question #165

An administrator has shut down a server to install additional memory. When the administrator restarts the server after the upgrade, it times out. Which of the following could be the cause of the…

The correct answer is B. Third party memory D. ESD during the upgrade. After a memory upgrade, a server timing out during restart suggests either incompatible new memory or damage incurred during the installation process.

Troubleshooting

Question

An administrator has shut down a server to install additional memory. When the administrator restarts the server after the upgrade, it times out. Which of the following could be the cause of the problem? (Select TWO).

Options

  • AProcessor failure
  • BThird party memory
  • CDisk drive failure
  • DESD during the upgrade
  • EBackplane failure

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    65% (26)
  • C
    13% (5)
  • E
    18% (7)

Why each option

After a memory upgrade, a server timing out during restart suggests either incompatible new memory or damage incurred during the installation process.

AProcessor failure

Processor failure would likely prevent any boot activity and is not a common direct result of a memory upgrade unless there was severe mishandling.

BThird party memoryCorrect

Using third-party memory that is not compatible with the server's motherboard or existing modules can prevent the system from properly initializing RAM, causing it to fail to boot or time out during startup. Memory must meet specific server hardware requirements for speed, voltage, and timing.

CDisk drive failure

A disk drive failure would typically result in the server powering on and attempting to boot, often displaying specific boot device errors, rather than timing out immediately after a memory upgrade.

DESD during the upgradeCorrect

Electrostatic discharge (ESD) during the handling and installation of memory modules can critically damage the sensitive electronic components of the new RAM or the motherboard's memory slots, leading to system instability or a complete failure to boot and consequently, a timeout.

EBackplane failure

Backplane failure would primarily affect connected components like storage drives or expansion cards, and while serious, it is less directly indicated as the cause of a server timeout immediately following a memory upgrade.

Concept tested: Troubleshooting server boot issues after hardware upgrade

Topics

#server startup#memory upgrade#ESD#hardware troubleshooting

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