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SK0-003 · Question #160

An administrator is adding memory to a server. Once the system boots up, the same amount of memory appears as before the upgrade. Which of the following is the MOST likely cause?

The correct answer is B. The memory is not installed in the correct slot.. If added memory is not recognized after a server upgrade, the most likely cause is that the memory modules were not properly seated or installed in the correct slots according to the motherboard's population rules.

Troubleshooting

Question

An administrator is adding memory to a server. Once the system boots up, the same amount of memory appears as before the upgrade. Which of the following is the MOST likely cause?

Options

  • AThe memory is not the correct CAS latency.
  • BThe memory is not installed in the correct slot.
  • CThe memory does not have the correct timing.
  • DThe memory is not the correct speed.

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    78% (31)
  • C
    13% (5)
  • D
    5% (2)

Why each option

If added memory is not recognized after a server upgrade, the most likely cause is that the memory modules were not properly seated or installed in the correct slots according to the motherboard's population rules.

AThe memory is not the correct CAS latency.

Incorrect CAS latency might cause performance issues or system instability, but the memory would typically still be detected and its total amount reported.

BThe memory is not installed in the correct slot.Correct

Many server motherboards have specific DIMM population rules, requiring memory modules to be installed in particular slots or in a specific order for proper detection and utilization. If new memory is not seated correctly or is in an unsupported slot, the system will not recognize it.

CThe memory does not have the correct timing.

Incorrect memory timing usually leads to system instability or boot failures, but the physical presence of the memory modules is generally still detected by the system.

DThe memory is not the correct speed.

Incorrect memory speed might result in the modules running at a slower compatible speed or cause compatibility errors, but the system would usually still detect the total physical amount of memory installed.

Concept tested: Server memory installation troubleshooting

Source: https://support.hpe.com/hpesc/public/docDisplay?docId=a00018596en_us

Topics

#memory installation#server memory#hardware troubleshooting#DIMM slots

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