A Salesforce user met with the new Director of IT for their customer, Northern Trail Outfitters (NTO). Where should the user add the new Director's information into Salesforce?

The correct answer is B. Contacts. Contacts represent individual people associated with an Account. Since Northern Trail Outfitters (NTO) is an existing Account in Salesforce, the new Director of IT is a person at that company and should be added as a Contact linked to the NTO Account. Accounts represent…

Data Model

Question

Options

AAccounts
BContacts
CLeads

How the community answered

(30 responses)

A
3% (1)
B
90% (27)
C
7% (2)

Explanation

Contacts represent individual people associated with an Account. Since Northern Trail Outfitters (NTO) is an existing Account in Salesforce, the new Director of IT is a person at that company and should be added as a Contact linked to the NTO Account. Accounts represent companies/organizations, and Leads are for unqualified prospects not yet in your pipeline as Contacts or Accounts.

Topics

#Salesforce Standard Objects#Contacts#Accounts#Leads

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